Where are your servers located?

Our company and infrastructure including IP addresses and resources, are based in Sofia, Bulgaria. You can test our network using the following IP - 87.120.8.23. IPv6 also supported.

Is DMCA ignored? Can I run TOR?

TOR exit nodes are allowed. DMCA is not relevant in Bulgaria, however, Bulgarian copyright law is in effect. Any reports or complaints are reviewed, and we try to address any issue with the customer's best interest in mind by contacting them first to resolve the problem.

What is AMD SEV? How can I enable it for my server?

AMD SEV is a modern security feature that provides advanced hardware-level memory encryption and isolation for your server, protecting it from host-based threats. You can easily enable SEV with a single click through the "Settings" tab in your server's management page in the VPSBG Console.

What OS are supported? Do you offer Windows servers?

Yes, we offer Windows servers. Available Linux distros for our Cloud VPS and VDS are Debian 12 & 13, Ubuntu 22.04 & 24.04, Rocky Linux 9 & 10, Fedora 43 and AlmaLinux 9 & 10. You can also use your own custom ISO.

Do you block any ports? Is 25 SMTP port allowed?

Port 25 (SMTP) is not blocked for your server's default IP. However, port 25 is blocked for all floating IPs. If you wish to enable port 25 for any additional IP addresses, please contact us by opening a support ticket and explaining your situation. For more information about ports, please check out our documentation.

Do you perform server backups?

You can take a manual backup of your cloud VPS or VDS server anytime you want. Also, we do provide automated weekly server backups as an addon you can purchase.

How does your DDoS protection work?

When you purchase a DDoS protected IP address, we will provide you with an IP address that routes to our DDoS network cloud infrastructure which can filter attacks up to 1.8+ Tbps. Attacks with more capacity than this will result in a null route. The protection analyzes the packets to your server’s IP address and if the system detects non-legitimate packets, it filters them so that  the malicious traffic does not reach your server. Read more about our DDoS Protection.

I have a DDoS protected IP but the attack was not blocked. What should I do?

Please open a ticket and provide us with more information about the incident. We can place your IP address in a more strict DDoS protection mode and we will do everything possible to protect you from the next attack.

What if there is an attack on my non-protected IP?

If there is a DDoS attack on your non-protected IP, this will result in a null route for the IP address. The null route will be automatically removed within 10 minutes. If the attack persists, the null route will remain until there is no on-going attack. If you have purchased a DDoS protected IP, you can be sure that your non-protected IP will not be exposed.

Do you accept Bitcoin payments?

We accept Bitcoin and Bitcoin Lightning Network payments. We also encourage customers to make use of this payment method as it enhances privacy and also has lower fees. Additionally, we also use our own self-hosted wallet and no third-party gateways in order to further protect our customers’ privacy.

Can I get a custom plan or add a specific resource?

At the moment we do not provide customized plans, but we do offer a wide range of different plans for both our Cloud VPS and our VDS servers.

Can I get a custom dedicated server or business cloud solution?

Yes, please contact us at sales@vps.bg for a quote or fill the contact form.

How much time is needed for my service to be activated?

Your service will be activated instantly once the payment has been processed. For Bitcoin transactions we need at least 1 miners confirmation in the blockchain to process your payment. Debit/Credit card payments are processed instantly.

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