Where are your servers located?

Our company and infrastructure including IP addresses and resources, are based in Sofia, Bulgaria. You can test our network using the following IP - 87.120.8.23.

Is DMCA ignored? Can I run TOR?

TOR exit nodes are allowed. DMCA is not relevant in Bulgaria, however, Bulgarian copyright law is in effect. Any reports or complaints are reviewed, and we try to address any issue with the customer's best interest in mind by contacting them first to resolve the problem.

Do you block any ports? Is 25 SMTP port allowed?

We do not filter any ports on your main Server IP address by default (including SMTP tcp/25 port). However, for all DDoS protected IPs and additional Floating IPs we may block port 25. Any suspicious activity may also result in port 25 also being blocked for the main IP. If you are going to be sending bulk email or a newsletter, please open a support ticket with more details regarding your situation.

What OS are supported? Do you offer Windows servers?

Yes, we offer Windows servers. Available Linux distros for our Cloud VPS and VDS are Debian, Ubuntu, CentOS, Fedora, AlmaLinux, RockyLinux and OpenSUSE. You can also use your own custom ISO.

Do you perform server backups or snapshots?

You can take a snapshot of your cloud VPS or VDS server anytime you want. Also, we do provide automated weekly server backups as an addon you can purchase.

Can you create an internal local network between several VPS?

Yes, we can assign an internal local IP address to all of your servers and apply firewall rules to the outside network.

How does your DDoS protection work?

When you purchase a DDoS protected IP address, we will provide you with an IP address that routes to our DDoS network cloud infrastructure which can filter attacks up to 1.8+ Tbps. Attacks with more capacity than this will result in a null route. The protection analyzes the packets to your server’s IP address and if the system detects non-legitimate packets, it filters them so that  the malicious traffic does not reach your server. Read more about our DDoS Protection.

I have a DDoS protected IP but the attack was not blocked. What should I do?

Please open a ticket and provide us with more information about the incident. We can place your IP address in a more strict DDoS protection mode and we will do everything possible to protect you from the next attack.

What if there is an attack on my non-protected IP?

If there is a DDoS attack on your non-protected IP, this will result in a null route for the IP address. The null route will be automatically removed within 10 minutes. If the attack persists, the null route will remain until there is no on-going attack. If you have purchased a DDoS protected IP, you can be sure that your non-protected IP will not be exposed.

Do you accept Bitcoin/Litecoin payments?

We accept Bitcoin, Bitcoin Lightning Network and Litecoin payments. We also encourage customers to make use of this payment method as it enhances privacy and also has lower fees. Additionally, we also use our own self-hosted wallet and no third-party gateways in order to further protect our customers’ privacy.

Do you offer a free trial?

Unfortunately, we don’t offer a free trial, but we do have a 15-day, 100% moneyback guarantee if our services don’t suit your needs.

Can I get a custom dedicated server or business cloud solution?

Yes, please contact us at sales@vps.bg for a quote or fill the contact form.

Can I get a custom plan or add a specific resource?

At the moment we do not provide customized plans, but we do offer a wide range of different plans for both our Cloud VPS and our VDS servers.

Can I get a server with unlimited bandwidth? Can I get a virtual dedicated server?

Yes, of course! We offer both unlimited bandwidth and dedicated CPU cores as an option for all of our hosting plans!

How much time is needed for my service to be activated?

Your service will be activated instantly once the payment has been processed. For Bitcoin/Litecoin transactions we need at least 1 miners confirmation in the blockchain to process your payment. Debit/Credit card payments are processed instantly.

Does VAT apply for European Union customers?

VPS.BG is required to collect VAT (Value Added Tax) for customers that reside in the EU. VAT is not charged to Business or Charity customers that provide a valid VAT registration. You may enter your VAT registration in your customer portal's settings section. Our prices do not include VAT - VAT will be added to your invoice as a separate line item.

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Payment methods we accept:
Bitcoin
Lightning Network (Bitcoin)
Credit card
Bank transfer