Our company and infrastructure (including IP addresses and resources) are based in Sofia, Bulgaria. TOR exit nodes are allowed. DMCA is not relevant in Bulgaria, however, Bulgarian copyright law is in effect. Any reports or complaints are reviewed, and we try to address any issue with the customer's best interest in mind by contacting them first to resolve the problem.
No, we do not block any ports. 25 port is allowed.
When you purchase a DDoS protected IP address, we will provide you with IP address that routes to our DDoS network cloud infrastructure which can filter attacks up to 1Tbps. Attacks with more capacity than this will result in a null route. The protection analyzes the packets to your server IP address, and if the system suspects non-legit packets, it filters them, and the malicious traffic would not reach your server. Read more about our DDoS Protection.
Please open a ticket and provide us with more information about the incident. We can put your IP address in a more strict DDoS Protection mode, and we will do everything possible to protect you from the next attack.
Yes, we offer Windows servers. If you do not have a Windows Server license, you can purchase it from us just for 8 EUR per month excluding VAT.
OpenVZ VPS is limited to Linux OS.
Available Linux distributions for KVM VPS and VDS are Debian, Ubuntu, CentOS, Fedora, AlmaLinux, RockyLinux and openSUSE or you can deploy your custom ISO.
You can read more about deploying your custom ISO.
If there is a DDoS attack on your non-protected IP, this will result in a null route for this IP address. The null route will be automatically removed within 10 minutes. If the attack is still on-going, the null route will be continued until there is no on-going attack.
If you have purchased a DDoS protected IP, be sure that your non-protected IP is not exposed.
You can take a snapshot of your server (KVM VPS, VDS and OpenVZ VPS) anytime you want. Also, as an addon you can purchase, we do provide automated weekly server backups.
All of our servers are in RAID 10 configuration to guarantee maximum data protection.
However, we do automated daily backups of your shared hosting account. You can check here how to restore your account from them.
You can add as many of addon domains as you want on your shared hosting account. There is no specified limit from our side.
We accept Bitcoin and Litecoin payments and we encourage this payment method for the best privacy and low fees.
Yes, of course. If you are not satisfied with the service you receive or you did not choose the right service for you, we will refund 100% of the amount you paid. Open a ticket or email us at firstname.lastname@example.org.
Yes, please contact us at email@example.com for a quote or fill the contact form.
VPS.BG is required to collect VAT (Value Added Tax) for customers that reside in the EU. VAT is not charged to Business or Charity customers that provide a valid VAT registration. You may enter your VAT registration in your customer portal's settings section. Our prices do not include VAT - VAT will be added to your invoice as a separate line item.
At the moment, we do not provide customized plans. We believe that our plans are well-constructed and you would find a perfect fit for your needs.
Your service will be activated instantly once the payment is processed.
For Bitcoin/Litecoin transactions we need at least 1 minor confirmation to process your payment. PayPal and Debit/Credit card payments are processed instantly.