Frequently asked questions

When you purchase a DDoS protected IP address, we will provide you with IP address that routes to our DDoS network cloud infrastructure which can filter attacks up to 1Tbps. Attacks with more capacity than this will result in a null route. The protection analyzes the packets to your server IP address and if the system suspects non-legit packets, it filters them, and this way the malicious traffic does not reach your server.

Please open a ticket and provide us with more information about the incident. We can put your IP address in a more strict DDoS Protection mode and we will do everything possible to protect you from the next attack.

Yes, we offer Windows servers. The customer is responsible for licensing. OpenVZ VPS is limited to Linux OS. Available Linux distributions for KVM VPS and VDS are Debian, Ubuntu, CentOS and Fedora or you can deploy your custom ISO.

You can read more about deploying your custom ISO here.

If there is a DDoS attack on your non-protected IP, this will result in a null route for this IP address. The null route will be automatically removed within 10 minutes. If the attack is still on-going, the null route will be continued until there is no on-going attack.

If you have purchased a DDoS protected IP, be sure that your non-protected IP is not exposed.

We do not make any automated backups or snapshots for our virtual server services(OpenVZ VPS, KVM VPS, and VDS), we do not keep archives of customer data. Upon request, we can assist with setting up local backup, as well as provide optional remote backup storage.
All of our servers are in RAID 10 configuration to guarantee maximum data protection.

However, we do automated daily backups of your shared hosting account. You can check here how to restore your account from them.

You can add as many of addon domains as you want on your shared hosting account. There is no specified limit from our side.