Powerful SSD shared hosting with cPanel

Frequently asked questions

• Do you accept Bitcoin payments? Can I get a discount?

  We accept Bitcoin and Litecoin payments and we encourage this payment method for the best privacy and low fees.

  We also give a 10% discount, please use promo code: cryptocurrency

• What is the difference between shared hosting and VPS?

  In shared hosting, the server is shared between customers' hosting accounts, they are isolated on filesystem basis with CageFS, and the system resources are allocated using LVE (CloudLinux). In shared hosting, we do the server administration and manage the server, so it is very user-friendly and easy with free cPanel included. Аlso, we include daily backups with 14 archives. Shared hosting is suitable for most customers with websites that seek easiness, but on VPS you can install any application and configure it according to your needs - it is more flexible, and you have full control and root access.

• What technical support is offered?

  We fully manage the server and will provide you with support for anything related to the server and network. Managing customer websites/applications, however, is not our responsibility. We are available for general help as well as billing or sales questions.

• Can I get custom plan or add more space?

  At the moment, we do not provide customization of our plans, however, our shared hosting plans are well-constructed, and we believe that you will find a perfect fit just for you.

• Does VAT apply for European Union customers?

  VPS.BG is required to collect VAT (Value Added Tax) for customers that reside in the EU. VAT is not charged to Business or Charity customers that provide a valid VAT registration. You may enter your VAT registration in your customer portal's settings section. Our prices do not include VAT - VAT will be added to your invoice as a separate line item.

• Can you transfer my websites for free?

  Yes, we will migrate/transfer all your websites, if you are currently using a cPanel-based hosting/shared hosting.

• Do you perform backups? Is cPanel included?

  Yes, of course. We make daily backups and keep them for 14 days. Also, you can easily restore your website, database, emails, etc. directly from the cPanel.

• Where are your servers located? Is DMCA ignored?

  Our company and infrastructure (including IP addresses and resources) are based in Sofia, Bulgaria. TOR exit nodes are allowed. DMCA is not relevant in Bulgaria, however, Bulgarian copyright law is in effect. Any reports or complaints are reviewed, and we try to address any issue with the customer's best interest in mind by contacting them first to resolve the problem.