Powerful SSD shared hosting with cPanel

Frequently asked questions

• Do you accept Bitcoin payments? Can I get a discount?

  We accept Bitcoin and Litecoin payments and we encourage this payment method for the best privacy and low fees.

  We also give a 10% discount, please use promo code: cryptocurrency

• What is the difference between shared hosting and VPS?

  On shared hosting the server is shared between customers hosting accounts, they are isolated on filesystem basis with CageFS and the system resources are allocated using LVE (CloudLinux). On shared hosting, we do the server administration and manage the server, so it is very user-friendly and easy with free cPanel included. Аlso we include daily backups with 14 archives. Shared hosting is suitable for most customers with websites that seek easiness, but on VPS you can install any application and configure it according to your needs - it is more flexible and you have full control and root access.

• What technical support is offered?

  We are fully managing the server and will provide support for anything server and network-related. Managing customer website/applications, however, is not our responsibility. We are available for general help as well as billing or sales questions.

• Can I get custom plan or add more space?

  No. We offer only the plans that are available on our website.

• Does VAT apply for European Union customers?

   VPS.BG is required to collect VAT (Value Added Tax) for customers that reside in the EU. VAT is not charged to Business or Charity customers that provide a valid VAT registration. You may enter your VAT registration in your customer portal's settings section. Our prices do not include VAT - VAT will be added to your invoice as a separate line item.

• Can you transfer my websites for free?

  Yes, we will migrate/transfer all your websites if you are currently using a cPanel based hosting / shared hosting.

• Do you perform backups? Is cPanel included?

  Yes. We make daily backups and keep 14 days of archives. Also, cPanel is included with many functionalities and ease of use.

• Where are your servers located? Is DMCA ignored?

  We are based in Sofia, Bulgaria, as well as our infrastructure, is located in Sofia, including IP addresses and resources. DMCA is not relevant in Bulgaria, however, Bulgarian copyright law is in effect. Any reports or complaints are reviewed and we try to address any issue with the customer's best interest in mind by contacting them first to resolve the problem.