How to set PTR (Reverse DNS) record for my IP address?

In this tutorial, we will show you how to set a PTR record (also known as rDNS) for your IP address right from the client area.


What is PTR?

The PTR record is like the opposite of the A record. The latter one correlates a domain name with an IP address, whereas the PTR record associates an IP address with a hostname. Have in mind that these two entries are independent of each other. In a case, when the A record associates one hostname with a specific IP address, it does not mean that this same IP address will be associated with the same hostname as part of rDNS lookup. The common use of the PTR records is adding credibility to the email server itself. This way your emails will have less chance to be considered spam.


Setting PTR record.

Log in to the client area. Click on Services.

You will see all of your services. Click on Details of the service, for which you want to set a PTR record.

On this page, you will see information related to this particular service. Click on Settings. Then chose an IP address for which you would like to set or edit a PTR record. Click Edit.

You will see the following screen.

Enter the full domain name, make sure the information is correct, then press OK

notice: it is necessary for the record to be a valid FQDN (fully qualified domain name).

notice: if you want to remove the existing record, then just submit the empty form.


That's it! Now you know it is quite simple to set a PTR record with only a few clicks. However, if you encounter any issues or need help, do not hesitate to contact our team at We would be happy to assist you!

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