Additional Server Support
Save time and boost your productivity! Request additional support for your cloud server and offload tasks to our team in minutes, allowing you to focus on managing your project or business while we take care of everything else!
Get Extra Support Features For Your Cloud Server
Take a closer look at all of everything you can off-load to our professional support team, allowing you to focus on what's important.
Included Support
What you get upon deploying a server
- 24/7 Email & Ticket Support
- Custom Server Control Panel
- Fast Incident Response Times
- General Security Tips & Advice
- Network & Hardware SLA
- Manual Firewall Setup Option
Additional Support Options
Extra support options that you can request
- Server Migration & Custom Configurations
- Log analysis & Issue Debugging
- VM Optimization & Performance Tuning
- Security Audits & Scaling Strategy
- Complex Technology Implementation
- Common Package Installation
- Email Client Setup, SPF / DKIM Config
- Database Export/Import & Customizations
- Monitoring (Icinga) & Real-Time Alerts
- Custom Apps, Scripts & DB Operations
- Feature Development & Automation
- Custom Deployments & Infrastructure
- Dedicated Account Manager
- Custom, Direct Communication Channels
When Additional Support Makes Sense
Whether you need occasional technical assistance or a fully managed infrastructure partnership, our support services can be tailored to your project's requirements.
Developers & Non-Critical Projects
You're comfortable handling day-to-day server administration but may occasionally need assistance with complex configurations, troubleshooting, migrations or performance tuning. Perfect for development, testing, staging and personal projects.
Startups, Small Projects & Businesses
As your project gains users, infrastructure becomes more important. Additional support can assist with server optimization, application configuration, database management, monitoring and operational tasks without the cost of a dedicated DevOps team.
Business-Critical & Sensitive Operations
Leverage priority assistance for incident response, infrastructure optimization, monitoring, scaling strategies, security audits and complex deployments. Designed for production environments where reliability and uptime are essential.
Medium & Large Businesses Or Enterprises
Benefit from custom solutions, automation, direct communication channels, strategic infrastructure planning and dedicated account management. Ideal for organizations operating multiple services, high-availability platforms or large-scale cloud environments.
Server Support FAQ
Find the answer to the most popular questions about our additional server support.
Yes, additional support can be used for one-time projects such as server migrations, troubleshooting, application deployments, performance optimization or custom configurations.
Need a Custom Solution for Your Business?
Are you looking for a custom server support solution for your business? Let’s discuss your requirements in detail! Drop us an email and we will get back to you with a quote as soon as possible!
If you are already a customer or you have a registered account, you can also directly open a ticket.